Privacy Statement
At Thornton Manor, we are committed to protecting and respecting your privacy. This Privacy Statement explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable data protection legislation in force in the United Kingdom.
1. Who We Are
Thornton Manor is a private estate and events venue based in the UK. For the purposes of data protection laws, we are the “data controller” of your personal data.
If you have any questions about how we handle your data, you can contact us at:
Email: info@thorntonmanor.co.uk
Address: Thornton Manor Country Estate, Manor Road, Thornton Hough, Wirral, CH63 1JB
Telephone: 0151 353 1155
2. What Personal Data We Collect
We may collect and process the following types of personal data:
- Name, title, and contact details (email address, phone number, postal address)
- Information related to your event or enquiry (e.g., wedding date, guest numbers, supplier preferences)
- Payment and billing details
- Website usage data through cookies and analytics tools
- Any information you provide to us directly through correspondence, forms, surveys, or bookings
3. How We Use Your Data
We use your personal data to:
- Respond to your enquiries and provide services you request
- Process bookings and manage events
- Send you relevant updates, offers, or marketing communications (only with your consent)
- Improve our website and customer experience
- Fulfil legal and contractual obligations
4. Lawful Basis for Processing
We only process your data when we have a lawful basis to do so. These include:
- Contractual necessity – to provide the services you’ve requested
- Consent – where you’ve given us permission (e.g., to receive marketing emails)
- Legal obligation – to comply with legal requirements
- Legitimate interests – for administrative, operational, or analytical purposes, provided your rights do not override those interests
5. Sharing Your Data
We do not sell your personal data. We may share it with trusted third-party service providers where necessary for the delivery of our services (e.g., payment processors, email platforms, or event suppliers), under strict confidentiality agreements.
6. Data Storage and Retention
Your personal data is stored securely within the UK or EEA. We retain your data only for as long as necessary for the purposes it was collected, or as required by law.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct or update your information
- Request erasure of your data in certain circumstances
- Object to or restrict processing
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled
To exercise any of these rights, please contact us using the details provided above.
8. Cookies and Website Tracking
Our website uses cookies to enhance your browsing experience and gather analytical data. You can manage your cookie preferences at any time via your browser settings. For more information, please see our [Cookie Policy].
9. Updates to This Statement
We may update this Privacy Statement from time to time to reflect changes in legislation or our practices. We encourage you to review it periodically. The latest version will always be available on our website.
